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Let users self-serve complex planning information for themselves. Build triage services that guide people to where they need to be, without having to call or email you every time.
Build guidance and validation rules into your services to help users avoid errors. So far, Plan✕ has typically reduced invalid applications by 60%, and overall processing time by 45%
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Don't reinvent the wheel. Use shared templates and flows for planning services that have already been tested with hundreds of users, and are kept up-to-date with the latest planning knowledge by the community and other teams in government.
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User-centered services help to reduce errors, complaints and improve satisfaction. That's good for citizens, good for businesses, and good for team morale too.
Receive applications as structured data, not PDFs, which you can then use to build automations, integrate with other systems and to make reporting easier.
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Customise your services, and take control of the information and guidance you give to users and the questions you ask. That means they are always getting consistent, relevant guidance, and up-to-date information.
Create services using standardised, pre-tested, lego-like components, so your services can be used by as many people as possible, and you can meet accessibility requirements out-of-the-box.
Plan✕ is open source, and as data interoperable as possible. That means no lock-ins. You know you're getting the best value for public money, and that your digital strategy is aligned with the principles of the local digital declaration.
Plan✕ has been developed with local planning authorities, supported by MHCLG. Open Digital Planning is a community of planning authorities building open source software and services together. It is driven by a shared ambition to improve planning, and create an open data ecosystem.
